Refund and Returns Policy
Returns & Refunds Policy
We want our customers to be satisfied with their purchases. Eligible products may be returned within 30 days of delivery, subject to the conditions below.
30-Day Return Window
Customers must contact us within 30 days of receiving their order to request a return.
Return Conditions
To be eligible for a return, products should generally be:
- Unworn and unused
- In their original condition
- Free from stains, damage, odors, or alterations
- Returned with original tags and packaging where applicable
Products that have been worn, washed, damaged, altered, or otherwise used may not qualify for a return.
How to Request a Return
Please contact us at support@fogessentialsclothing.com before sending any product back.
Include your:
- Order number
- Name
- Product information
- Reason for the return
- Photographs where requested
Please wait for our return instructions before shipping an item back.
Return Shipping
Unless the product is defective, damaged upon arrival, or incorrectly supplied, the customer is generally responsible for return shipping costs.
Refunds
Once an approved return is received and inspected, we will notify you regarding the refund.
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on the payment provider.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, contact us as soon as possible after delivery and provide your order number and photographs so we can investigate the issue.
Exchanges
30 days
Contact
Email: Support@fogessentialsclothing.com